📸 Take a Screenshot or Screen Video to Help Us Help YOU!
Hey there! 👋
We know tech glitches can be super frustrating. You're just trying to get something done, and something doesn’t work as it should. Instead of going back and forth over email or chat, the fastest and clearest way to show us what's happening is to record your screen or take screenshots.
🙋 Why This Helps Us Help You Faster
Explaining what’s happening step-by-step is helpful, but seeing it makes all the difference. It allows us to:
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Understand your issue in real time
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Replicate the error
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Resolve your issue faster 💨
🎥 Option 1: Record Your Screen (Best Method for Web/IT Issues)
We recommend using the Awesome Screenshot & Screen Recorder Chrome Extension:
Once installed, you can:
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Record your screen
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Narrate what you’re doing (optional but helpful!)
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Instantly get a shareable link
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Please send us that link so we can view the video
📹 Tutorial Video: How to Record Your Screen with Awesome Screenshot
🖼️ Option 2: Take a Screenshot
Sometimes, a picture is worth a thousand words. If you prefer to send us a static image of what you're seeing:
📸 Tutorial Video: How to Take Screenshots on Your Computer
After taking the screenshot, please attach it to your email or message us. You'll get bonus points if you highlight or circle the part that troubles you!
💡 Final Tip
Please include a short description of what you were trying to do and what went wrong, whether in a video or a screenshot. The more context we have, the faster we can resolve the issue.
If you’re feeling stuck or overwhelmed, we understand. You’re not alone; we're here to walk you through it. You can communicate with us in real time by SMS or WhatsApp or submit a Support Ticket. You’ve got this! 💪