When clients email us a support ticket, an attachment is added. Sometimes, this feature does not work, so we suggest you log into your client portal, go to the support page, and submit within the CRM. View the video tutorial.
The files we accept on our support module: .jpg,.png,.pdf,.doc,.zip,.rar,.jpeg ,.jfif,.pjpeg,.pjp,.svg,.gif,.webp,.tif,.tiff